Back after a long time.
Here is the good news, My provider Airtel doubled the internet speed, to 512kbps from 256 kbps for the same rental. But wait and read more….
This is definitely a pleasant surprise, especially with these stubborn, foolish service providers who provide 8mbps plans and give a 4Gb cap. Yea, that’s correct I said 4gb. Come on, Can you believe that ? So if you leave your downloads on, you will use up the month’s limit in 1 hour 8 mins. Come on, what the hell. And the plan costs Rs 1299
Anyways, some soul manages to convince these ppl, and they decide to give up 384Kbps unlimited for Rs 999, an upgrade from 256kbps. Bravo!!
Now comes the reality check.
- Nobody tells you that there is a plan upgrade available.
- You were supposed to call, their stupid customer care(CC) people and get this information yourself, unless some holy soul like me posts it somewhere.
- If you don’t get to know, you WONT be automatically switched.
- Now, to switch to this plan, you can’t just call up CC and ask for it. You are supposed to send a mail.
- Of course, I got response on third mail I sent.
Imagine, the similar thing that happened with me in past. My call rates had been Rs 2/min for STD all this while. At some point in time Airtel reduced the prices to Rs 1/min. But again, you have to solve a puzzle and find out this. You might call CC hundred times, but no one will tell you this. They will bet their life to hide this information.
So in effect, I was in the plan Home 999 which did not exist. The new plan name was supposed to be Home 999 Unlimited. Come on!!! So again, I was supposed to call CC find out the information and send mail(s) and if I am lucky I might get something that I deserve. The rental is same, everything is same just that in one plan the rates are double of other plan. Now which customer will opt for it ? And who are they fooling around?
So I paid up @ Rs 2/min for 6 months whereas call rates were Rs 1/min and There was no automatic call rates change.
So if I had been using Airtel for 5 years, I could still be paying at Rs 10/min. Why ? Because I didnt ask or tried to find. God knows if there is somebody who is using same connection for 10 years. He could still be paying Rs 20/min.
Anyways ! Bottom line is, “Airtel is best broadband / telecom company in India”. Now you can imagine the situation.
May God bless you and may you don’t get to call funny/interesting/terrible institution called, Airtel customer Care. Anyways whatever you call for, 90% of times the guys wont have any information about what you are talking about. After some time they will make you look like a fool that why did you even think of calling us.
I think Airtel is contributing beautifully to Bihar’s “Sabko Rojkar”(employment for all) policy. God knows. If they are, then lets really praise Airtel for taking such a bold step.
For more details on other plan changes and finding new stuff about airtel in general, keep yourself updated from the airtelbroadband forum, here